[August 03, 2007] MicroAutomation Expands Healthcare Expertise to Include Beneficiary Wellness Programs MANASSAS, VA- August 2, 2007 – MicroAutomation, a leading systems integrator of contact center solutions, announced that the company has designed and implemented a new outbound calling product that focuses on proactive healthcare for health insurance beneficiaries. The automated “Health Coach” solution enables progressive insurance companies to actively encourage their members to become more involved in their personal healthcare with their chosen providers. “The Health Coach product provides outgoing messages that are personalized for each caller,” said Suresh Gursahaney, MicroAutomation’s Founder & CTO. “For example, a beneficiary with a history of high blood pressure can receive automated information about seminars and new treatments on that issue. After receiving the information, they can be connected immediately to a healthcare specialist who can provide more specific details on the information they just heard.” The Health Coach solution can educate beneficiaries on ways to better manage their health and assist with personalized long-term disease management using automated helpful reminders for nutrition, exercise and medication –thus empowering them in their healthcare decisions. The solution also provides the business benefit of reducing claims costs by focusing on proactive healthcare and preventative disease management. It can also reduce the amount of incoming calls by addressing requests for basic information with automation. About MicroAutomation, Inc. MicroAutomation is a full service integrator of contact center solutions and provides a broad range of professional services. MicroAutomation’s solutions are based on enhancing the caller experience through speech-enabled IVR, improving live agent efficiency through CTI (News - Alert) and providing Analytical tools to report on, manage and refine each solution element to maximize the overall performance of call centers worldwide. For more information, visit us at www.microautomation.com. Interactive Voice Response (IVR) X A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more [ Back To the Online Project Management Community's Homepage ]