[January 30, 2008] Kainos: Kainos Helps RICS Make Surveyor Case Handling More Transparent (M2 PressWIRE Via Thomson Dialog NewsEdge) RDATE:30012008 London -- Kainos, a leading IT consulting company, today announced the successful completion of a project that will help the Royal Institution of Chartered Surveyors (RICS) comply with new legislation relating to how UK surveyors' firms are regulated. Kainos helped RICS design and implement a case management solution that makes the investigation and handling of cases brought against surveyors' firms more transparent and consistent. The Royal Institution of Chartered Surveyors is the leading organisation of its kind in the world for professionals in property, land, construction and related environmental issues. As part of its role, it helps to set, maintain and regulate standards. It has 140,000 members, operating out of 146 countries and regulates some 12,000 surveyor firms across the UK. Under new legislation RICS was required to change the way it regulated these firms, making the investigation and handling of cases brought against surveyors more transparent and consistent. RICS needed to implement new processes and systems to support this regulatory change. RICS commissioned Kainos to help design a new system that would enable it to manage and track all case-related documents and correspondence, including emails, faxes, letters and phone calls. The solution comprises a repository for storage of documents from the leading EDRM product vendor, Meridio, a scanning tool from Kofax to convert documents from paper-based to electronic format, and an email gateway for efficient routing of inbound emails. Kainos helped RICS to implement the solution and designed a customised user interface that seamlessly integrates with existing RICS systems. Today RICS staff, in any given location, can have easy access to the most up-to-date and relevant case information and can provide a higher level of service, responding to queries quickly and consistently. The case documentation is linked by firm, member and ID and provides a very transparent and audit proof system for tracking case information and supporting documentation, in compliance with the new regulations. Commenting on the project, Jon Freeman, Senior Project Manager, RICS said, "Kainos worked with us as our partners and were professional and responsive. We were impressed by their extensive knowledge of the Meridio product. The case management solution has taken the complexity out of the regulation process and has resulted in better service delivery and a more effective operation." According to Brian Reid, Sales Director at Kainos, "Public sector organisations such as RICS tend to have a high volume of paper-based documents and correspondence, making them prime candidates for solutions of this nature. Not only can this type of solution transform an organisation in terms of more efficient internal operations and improved customer service, but it can also provide proof of regulatory compliance. Kainos has been successfully building and delivering these types of solutions for public and private sector clients in the UK and Ireland, and our consultants have developed a specialist capability in deploying the technology to deliver real business value. We are delighted that RICS is already seeing the early benefits of the system." About Kainos Kainos designs and implements IT solutions that make businesses perform better. The company was founded in 1986 and is headquartered in Belfast with offices in Dublin, London and Gdansk. Kainos employs over 240 consultants and it prides itself on the quality of its people; client focused, reliable, smart, and dedicated they understand how technology can be used to its best advantage. Kainos' customers include some of the biggest names in both private and public sector throughout the UK and Ireland, including AIB, Irish Life, Bank of Ireland, Hibernian, Northern Ireland Civil Service, and permanent tsb. About RICS RICS (Royal Institution of Chartered Surveyors) is the leading organisation of its kind in the world for professionals in property, land, construction and related environmental issues. As part of their role, they help to set, maintain and regulate standards - as well as providing impartial advice to Governments and policymakers. RICS has 140,000 members that operate out of 146 countries, supported by an extensive network of regional offices located in every continent around the world. CONTACT: Christine Roche, Kainos Tel: +44 (0)20 7409 7771 e-mail: c.roche@kainos.com WWW: http://www.kainos.com RICS WWW: http://www.rics.org ((M2 Communications Ltd disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com)). Copyright ? 2008 M2 Communications Ltd. [ Back To the Online Project Management Community's Homepage ]